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libredesk
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libredesk

Active·★ 3.1k·AGPL-3.0·Updated 2026-10-27

LibreDesk is an open-source, self-hosted customer support desk positioned as a lightweight alternative to Intercom, Zendesk and Chatwoot. It ships as a single binary, with a Go backend and a Vue 3 frontend, and carries a Zerodha Tech badge in the README.

The core is a shared inbox for email, a website live chat widget and WhatsApp through the Meta Cloud API, organized with teams, tags, custom statuses, snoozing and search. On the AI side, a help center doubles as the knowledge base for an AI assistant that answers live chat and hands off to a human, and an agent copilot drafts replies and summarizes conversations. Automations, macros, auto assignment, SLA alerts, CSAT and analytics cover the workflow side.

Deployment options are a one-click Railway template, Docker Compose with Postgres and Redis, or the release binary with ./libredesk --install. Administration includes per-action roles, SSO through Google, Microsoft or any OIDC provider, activity logs, an API and webhooks. It is AGPL-3.0 licensed and has a public live demo.

This write-up is based on the project's README and public repository data. We have not hand-tested the tool. Data as of 2026-10-25.

License
AGPL-3.0
Latest release
v2.9.0 · 2026-10-22
Last commit
2026-10-25
Contributors
41
Forks
322
Open issues and PRs
110
First published
2024-05-12

Source: GitHub, npm and PyPI public APIs.

#customer-support#helpdesk#self-hosted#live-chat#ai-assistant#golang#whatsapp
$ Install
$ curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml && curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml && cp config.sample.toml config.toml && docker compose up -d
↗ Visit site★ GitHub
01

Features

01Shared inbox for email, live chat and WhatsApp
02AI assistant that answers live chat from the knowledge base and hands off to humans
03Agent copilot to draft replies and summarize conversations
04Automations, macros, auto assignment and SLA management
05Roles, SSO via OIDC, activity logs, API and webhooks
02

Why choose it

+Email, live chat and WhatsApp land in one shared inbox you host yourself.
+The AI assistant answers from your own help center and hands off to an agent when needed.
+Single-binary distribution, with Docker and one-click Railway options.
03

Trade-offs

!A full helpdesk first, with AI as one feature rather than the focus.
!Needs Postgres and Redis alongside the binary.
!WhatsApp requires a Meta Cloud API setup; AGPL-3.0 applies to modifications you host.
04

Maintenance check

ActiveChecked: 2026-10-25
Last commit
2026-10-24
Commits, last 90 days
100+
Releases, last 90 days
9
Latest release
v2.9.0 (2026-10-22)
Open issues
108
Recent issues with at least one comment
2/10

Status rule: archived on GitHub = Archived; last commit within 90 days = Active; 91 to 365 days = Slowing; older = Stale. All figures come from the GitHub API on the date shown.

Most discussed open issues

  • #221 Web portal for users?20 comments · 2026-01-05
  • #382 [Feature Request] Send tags & custom attributes when creating a conversation via API10 comments · 2026-06-15
  • #259 My work on LibreDesk over the last month8 comments · 2026-03-04
  • #241 [Feature Request] Support for Social Media, Messaging App (WhatsApp, Telegram) and Email Inbox7 comments · 2026-02-05
  • #271 [Feature request] Send a notification by mail if there is a new customer email (or an updated mail is received)6 comments · 2026-03-26

Issue titles are quoted from GitHub. Open the link to check whether a problem still applies to the version you use.

05

Compatibility

Docker
Compose
Verified via docs
Linux binary
Single binary
Verified via docs
Railway
1-click deploy
Verified via docs
06

Quick start

1
$ curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml
2
$ curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml
3
$ cp config.sample.toml config.toml
4
$ docker compose up -d
07

Use cases

↳Self-host a support desk instead of paying for Zendesk or Intercom
↳Answer common website chat questions with an AI assistant
↳Track response targets and CSAT for a support team
08

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On this page
01Features02Why choose it03Trade-offs04Maintenance check05Compatibility06Quick start07Use cases08Alternatives
abhinavxd /
libredesk
↗

A self-hosted support desk for email, live chat and WhatsApp in one Go binary, with an AI assistant

3.1k322AGPL-3.0
Last commit1d ago
StatusActive
CategoryWorkflow Automation
Contributors41
Latest releasev2.9.0
Links
Documentation↗Discussion↗Issues↗Releases↗
Cloud Infrastructure
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