AgentIndex icon
AgentIndex
libredesk logo
libredesk
★ 3.1k
vs
agenta logo
agenta
★ 4.9k

libredesk vs agenta

libredesk: LibreDesk is an open-source, self-hosted customer support desk distributed as a single binary, with a shared inbox for email, live chat and WhatsApp. It adds a help center, an AI assistant that answers from the knowledge base, an agent copilot, automations and SLA tracking.; agenta: Agenta is an open-source workspace where teams build specialized agents by chatting, connect the apps they need and improve them through feedback. Agents can be used in the web app or in Slack, Telegram and WhatsApp Business, run on schedules or events, and each session runs in its own sandbox with traces and cost tracking.

01

TL;DR

libredesk logo
libredeskWorkflow Automation · ★ 3.1k

Self-host a support desk instead of paying for Zendesk or Intercom

Read libredesk full review →
agenta logo
agentaWorkflow Automation · ★ 4.9k

Automate sales-call prep with an agent connected to your tools

Read agenta full review →
02

Side-by-Side Comparison

Field
libredesk logolibredesk
agenta logoagenta
Category
Workflow Automation
Workflow Automation
Stars
★ 3.1k
★ 4.9k
License
AGPL-3.0
NOASSERTION
Install Command
curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml && curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml && cp config.sample.toml config.toml && docker compose up -d
—
Updated
1d ago
1d ago
Open Source
Yes
Yes
Website
↗ Visit
↗ Visit
GitHub
↗ GitHub
↗ GitHub
Tags
customer-support, helpdesk, self-hosted
ai-coworkers, team-agents, automation
03

Features

libredesk logolibredesk
01Shared inbox for email, live chat and WhatsApp
02AI assistant that answers live chat from the knowledge base and hands off to humans
03Agent copilot to draft replies and summarize conversations
04Automations, macros, auto assignment and SLA management
05Roles, SSO via OIDC, activity logs, API and webhooks
agenta logoagenta
01Build agents by chatting, with versioned configuration
02Use agents in Slack, Telegram or WhatsApp Business
03Scheduled and event-triggered automations with run history
04Per-agent tool permissions and isolated sandboxes per session
05MCP and 1,000+ apps through Composio; runs on Claude or ChatGPT subscriptions
04

Use Cases

libredesk logolibredesk
↳Self-host a support desk instead of paying for Zendesk or Intercom
↳Answer common website chat questions with an AI assistant
↳Track response targets and CSAT for a support team
agenta logoagenta
↳Automate sales-call prep with an agent connected to your tools
↳Schedule a weekly competitor digest delivered by email
↳Give non-engineers on a team shared AI coworkers
FAQ

FAQ

What is the difference between libredesk and agenta?
Both libredesk and agenta are in the Workflow Automation category. libredesk has 3.1k stars, while agenta has 4.9k stars.
Which is better, libredesk or agenta?
The best choice depends on your use case. Choose libredesk if Self-host a support desk instead of paying for Zendesk or Intercom, and agenta if Automate sales-call prep with an agent connected to your tools.
Is libredesk free or open source?
Yes, libredesk is open source on GitHub (AGPL-3.0).
Is agenta free or open source?
Yes, agenta is open source on GitHub (NOASSERTION).
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