AgentIndex icon
AgentIndex
libredesk logo
libredesk
★ 3.1k
vs
hermes-agent logo
hermes-agent
★ 257.7k

libredesk vs hermes-agent

libredesk: LibreDesk is an open-source, self-hosted customer support desk distributed as a single binary, with a shared inbox for email, live chat and WhatsApp. It adds a help center, an AI assistant that answers from the knowledge base, an agent copilot, automations and SLA tracking.; hermes-agent: Hermes Agent is a self-improving AI agent from Nous Research with a built-in learning loop: it creates skills after complex tasks, improves them during use, searches its own past sessions and builds a model of the user over time. It works with any model provider, talks through a terminal UI or Telegram, Discord, Slack, WhatsApp and Signal, and runs on local, Docker, SSH or serverless backends.

01

TL;DR

libredesk logo
libredeskWorkflow Automation · ★ 3.1k

Self-host a support desk instead of paying for Zendesk or Intercom

Read libredesk full review →
hermes-agent logo
hermes-agentWorkflow Automation · ★ 257.7k

A personal assistant on a cheap VPS that you talk to from Telegram

Read hermes-agent full review →
02

Side-by-Side Comparison

Field
libredesk logolibredesk
hermes-agent logohermes-agent
Category
Workflow Automation
Workflow Automation
Stars
★ 3.1k
★ 257.7k
License
AGPL-3.0
MIT
Install Command
curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml && curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml && cp config.sample.toml config.toml && docker compose up -d
curl -fsSL https://hermes-agent.nousresearch.com/install.sh | bash
Updated
1d ago
1d ago
Open Source
Yes
Yes
Website
↗ Visit
↗ Visit
GitHub
↗ GitHub
↗ GitHub
Tags
customer-support, helpdesk, self-hosted
agent-framework, ai, ai-agent
03

Features

libredesk logolibredesk
01Shared inbox for email, live chat and WhatsApp
02AI assistant that answers live chat from the knowledge base and hands off to humans
03Agent copilot to draft replies and summarize conversations
04Automations, macros, auto assignment and SLA management
05Roles, SSO via OIDC, activity logs, API and webhooks
hermes-agent logohermes-agent
01Autonomous skill creation after complex tasks, with skills that self-improve during use
02FTS5 session search with LLM summarization and Honcho user modeling for cross-session recall
03Single gateway for Telegram, Discord, Slack, WhatsApp, Signal and CLI
04Built-in cron scheduler with delivery to any platform
05Seven terminal backends: local, Docker, SSH, Singularity, Modal, Daytona, Vercel Sandbox
06Switch model providers with hermes model, no code changes
04

Use Cases

libredesk logolibredesk
↳Self-host a support desk instead of paying for Zendesk or Intercom
↳Answer common website chat questions with an AI assistant
↳Track response targets and CSAT for a support team
hermes-agent logohermes-agent
↳A personal assistant on a cheap VPS that you talk to from Telegram
↳Unattended daily reports, backups and audits defined in natural language
↳Generating tool-calling trajectories for model training research
05

Best For

libredesk logolibredesk
—
hermes-agent logohermes-agent
Most Popular
FAQ

FAQ

What is the difference between libredesk and hermes-agent?
Both libredesk and hermes-agent are in the Workflow Automation category. libredesk has 3.1k stars, while hermes-agent has 257.7k stars.
Which is better, libredesk or hermes-agent?
The best choice depends on your use case. Choose libredesk if Self-host a support desk instead of paying for Zendesk or Intercom, and hermes-agent if A personal assistant on a cheap VPS that you talk to from Telegram.
Is libredesk free or open source?
Yes, libredesk is open source on GitHub (AGPL-3.0).
Is hermes-agent free or open source?
Yes, hermes-agent is open source on GitHub (MIT).
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