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help-scout-mcp-server

Active·★ 42·MIT·Updated 2026-04-15
★ Trending★ API Integration★ Dev Tooling

MCP server for Help Scout - search conversations, threads, and inboxes with AI agents

An MCP server that gives AI assistants direct access to Help Scout inboxes, conversations, customers, organizations, and threads. It enables support teams to search tickets, pull customer context, spot patterns, and get answers without leaving their editor or chat window. Built by a Help Scout customer to supercharge support workflows.

#customer-support#dxt#extension#help-scout#help-scout-api#helpscout#mcp#mcp-server
$ Install
$ docker run -e HELPSCOUT_APP_ID="your-app-id" -e HELPSCOUT_APP_SECRET="your-app-secret" drewburchfield/help-scout-mcp-server
↗ Visit site★ GitHub
01

Features

01Search conversations by keyword, date range, status, tag, email domain, or ticket number
02Look up customers by name, advanced query syntax, or exact email address
03Explore organizations with direct customer and conversation traversal
04Pull full thread history into context before drafting a reply
05Get conversation summaries with original customer message and latest staff response
02

Compatibility

Claude Desktop
Claude Desktop
Verified via docs
Goose
Goose
Verified via docs
Cursor
Cursor
Verified via docs
VS Code
VS Code
Verified via docs
Windsurf
Windsurf
Verified via docs
Continue.dev
Continue.dev
Verified via docs
03

Quick start

1
$ docker run -e HELPSCOUT_APP_ID="your-app-id" -e HELPSCOUT_APP_SECRET="your-app-secret" drewburchfield/help-scout-mcp-server
04

Use cases

↳Quickly find relevant tickets and customer information during support interactions
↳Draft informed replies by reviewing full conversation history and customer context
↳Monitor and analyze inbox activity across multiple mailboxes
05

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Related searches

help-scout-mcp-server AlternativesBest Dev Tooling Tools 2026Open Source Dev Toolinghelp-scout-mcp-server Tutorialhelp-scout-mcp-server Vs Competitorscustomer-supportdxtextension

Comments

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  • M
    Morgan JohnsonMay 19, 2026

    The thread and inbox search coverage handles the queries support teams actually need

  • O
    Oakley ChenMay 13, 2026

    Used for support ticket research automation, accuracy on conversation search is high

  • Kendall Rivera
    Kendall RiveraMay 7, 2026

    Good for support teams that want AI assistance without leaving their Help Scout workflow

  • S
    Sasha LewisMar 31, 2026

    Help Scout conversation search via AI is a significant support workflow improvement

On this page
01Features02Compatibility03Quick start04Use cases05Alternatives
Stats
GitHub Stars★ 42
Last commit1mo ago
StatusActive
LicenseMIT
CategoryDev Tooling
Trend (30d)
+1.6↑ 0.5%
Links
Documentation↗Discussion↗Issues↗Releases↗

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